Terms & Conditions
Welcome to Docover Oy and our website, www.docover.com. These terms and conditions (“Terms”) apply when you as a consumer (“You”), place an order through www.docover.com and associated pages (the “Website”). The terms are an agreement between you and Docover Oy, reg. No. 2781266-6, Kalevankatu 3 A 41, 00100 Helsinki, Finland (“Docover Oy” or “we”).
The conditions are only applicable for you as a consumer when an order is placed through the website. We ask that you carefully read the Terms before further use of the website.
By making purchases from, and by using the site, you agree to the following terms and conditions.
To order on the website, you must be 18 years or older. Docover Oy accepts, under Finnish law, to not accept credit card payment from people under the age of 18 years. We reserve the right in individual cases to deny or change your order (for example, if you have given false personal information and / or has any record for non-payment of debt).
Docover Oy have no liability in case of errors in images, product description or technical specifications, incorrect prices and price adjustments (such as changes in prices from suppliers or currency fluctuations), or inaccurate information regarding whether an item is in stock. Docover Oy have the right to correct any such errors and to change or update information at any time. If an incorrect price has been entered for an item that you have ordered, we will notify you of this and await your approval of the corrected price before continuing with the order. All pictures on the website must be exclusively seen as illustrations. Such illustrations cannot be guaranteed to reproduce the goods you receive, or the product’s exact appearance, features or origin.
The website, and all the content on it are owned by Docover Oy or its licensors. The information is protected by including intellectual property and market laws. This means that trademarks, trade names, product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without written approval from Docover Oy.
Prices, fees and payment
When we receive an order from you, we will send a confirmation to your email address. It is therefore important that you enter the correct information when you place an order. We recommend that you save the confirmation to facilitate any contact with our customer services. Confirmation is also your proof that you completed your purchase.
Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU.
Orders to countries outside of EU may be subject to local VAT, import duties and/or taxes, which are levied once your package reaches your country. You will be responsible for payment of such import duties and taxes. It should be noted that Docover Oy has no control over these charges and, since these charges are different for different countries, Docover Oy cannot predict their amount. Please contact your local customs office for more information.
If your country is part of the European Union (EU), prices include VAT.
You can choose to pay with credit card or by PayPal. Docover Oy has the right to deny the order if the bill payment or other similar payment method selected by you are not approved by Docover Oy. Docover Oy reserves the right to not always offer all payment methods or change the payment method if your choice of payment for some reason is not working at the time of purchase. Note that any restrictions on the payment options are listed on the website. All credit or debit card transactions on docover.com are managed by respective parties found on the payment options site. Docover Oy doesn’t store or handle any banking or credit card numbers on our site.
Docover Oy can offer promotions on the website that have more favourable conditions than what is stated in these Terms, such as discounts. These more favourable conditions apply as long as the campaign is active and for the specific goods specified by Docover Oy in connection with the campaign. We reserve the right to revoke such campaigns at any time. Upon termination or revocation of a campaign these conditions will apply without modification. Deals on specific items on the website will last for a limited time and while supplies last.
Delivery and Cancellation
Goods that are in stock are normally delivered within the number of days specified on the website. Unless otherwise agreed, for example, in connection with ordering goods that are not currently in stock.
If you feel that the supply of goods is delayed, which causes you to no longer wish to complete the purchase, it is up to you to make a cancellation. In the event that the item has already been shipped, the customer must receive the order. A cancellation is not valid until confirmation is received from Docover Oy. If a product is no longer offered, Docover Oy have the right to cancel the purchase and issue a refund. We will notify the customer of a refund or if a similar product is available.
Docover Oy’s responsibility for errors in connection with the delivery is limited in accordance with the terms of delivery of the shipment, and what follows from these conditions.
Our liability to you for any loss or damage arising in connection with your order on the website is limited to the total amount of your order. Docover Oy has no liability for indirect losses.
Right of withdrawal
You have 14 days from the day of receiving your product to be fully refunded for your purchase. The product must be in the same condition as when it was received. The product shall also be in their original package with labels intact and protective stickers.
In the case of repayment, Docover Oy will pay the amount back to you as soon as possible, but no later than within 14 days from the date we received your notice of withdrawal. Docover Oy may withhold the payment until we have received the goods or you have proven that the goods have been sent back, for example, through a filing receipt. The refund will be made to the source of original purchase, unless otherwise agreed or if any issues arise.
A product can only be replaced with a product of equal or lesser value. All returns have to be notified to Customer Support (moc.r1573556551evoco1573556551d@sel1573556551as1573556551), or they will not be accepted. Products purchased directly from our website must be returned to our warehouse for a substitution to be made. Please note that you may need to pay the freight for the return package. After exchanging a product, Docover Oy will pay the freight costs of the new package.
Warranty and claims
The products are manufactured to meet our high quality standards. In addition, the products are also covered by our warranty against any manufacturing defects, which covers fitting, stitching and adhesives. Docover warranty covers only the parts mentioned above. To report a warranty issue, please contact customer service at moc.r1573556551evoco1573556551d@sel1573556551as1573556551.
Note that Docover Oy’s warranty does not cover:
- Defects and damage due to loss, theft, fire, water, or natural disasters.
- Problems or damage caused by misuse, neglect (knocks, dents, crushing, falling), accidents or unjustifiable repair or modification.
- Aesthetic changes, defects and damage due to normal wear and tear and aging (for. Eg. Scratches, worn leather and flaking paint, etc.).
- Failure to follow the installation instructions may void the warranty.
It is important that customers carefully examine the item when they have been received. If your item has been damaged during transport, you must report this as soon as possible to the customer service (moc.r1573556551evoco1573556551d@sel1573556551as1573556551). If you discover that an item is damaged or does not match the item you ordered, you have to contact customer service within 14 days.
Any complaints should be made to our customer service. Please provide us with your order number and the reason for your complaint and we will return with further instructions on returning the product.
In the event that a returned product has no fault, Docover Oy has the right to charge a fee for transportation costs. If an item is to be replaced, this is done on a product of similar model or design. If a particular product is no longer in stock the customer has the right to be refunded. If a dispute arises between you as a customer and Docover Oy and we are unable to resolve the dispute, you can submit a complaint to the EU’s functioning dispute settlement online, ODR. More information can be found via the following link http://ec.europa.eu/odr.
Our website may include user-generated content such as social media. Docover Oy takes no legal responsibility for such materials. In case you suspect a copyright infringement, or infringement of any other right, or for any other reason feel offended by the content published on the website, please contact our customer service.
All products remain Docover Oy’s property until full payment has been received.
All attempts at fraud will be reported to the police. Docover Oy reserves the right to cancel a purchase if fraud is suspected.
In case of war, warlike events, civil war, revolution, rebellion, government action, strike, lockout, blockade, natural disaster or similar event, technical problems, failure of electrical / telecommunications / data communications or other communications, as well as defects or delays in services from subcontractors due to circumstances stated herein. Docover Oy will be able to apply themselves to force majeure. These circumstances shall constitute grounds for freedom from liability and other sanctions. If this occurs, we will try to inform you.
Governing Law and Jurisdiction
The Finnish law applies to these Terms and your use of this website. To the extent the law allows, Finnish courts have exclusive jurisdiction regarding disputes arising out of these Terms or your use of the website, with the exception of cases where Docover Oy voluntarily choose to take legal action against a customer / user where it has residence.
Changes to the Terms
Docover Oy reserves the right to modify these Terms at any time. Any changes to these Terms will be posted on the website. Changes apply from the time you have accepted the Terms (in conjunction with any new purchase or visits to the website. Docover Oy recommend that you keep yourself updated on the website regularly to be aware of any changes to the Terms.
If the competent court, authority or arbitral tribunal finds that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions to be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.
Kalevankatu 3 A 4
00100, Helsinki, Finland