Shipping times and prices
What delivery companies are you working with?
We work with Posti, Matkahuolto, DB Schenker, Asendia and other national posts. Default deliveries are made by using national post. All our products are shipped from Finland.
What are your usual delivery times?
Our average delivery time within Europe is 2-7 business days, and to other location 14-22 business days. Please note that the times can vary depending on the destination.
How to change my shipping address?
If your shipping address has changed and you’ve already placed an order, please try to contact first the forwarde the you have chosen. If you are not getting help you could contact us email@example.com.
Where do you deliver products to?
We deliver worldwide. See possible delivery country when you are placing the order.
What are the costs for delivery when shopping online?
We provide free shipping for all orders above 35,00 € when using national post.
For orders that are less than 35,00 €, the following pricing applies when using national post:
– Europe: 5,90 €
– Destinations outside the Europe: 8,90 €
Shipping to Finland, for orders that are less than 35,00 €, the following pricing applies:
– When using Matkahuolto: 6,90 € (pickup point)
– When using Posti: 5,90 € (parcel point)
– When using DB Schenker: 5,90 € (pickup point)
– When using Asendia (Rest of the World): 8,90 € (parcel point)
We reserve the right to change these shipping prices.
How can I track my order?
There are tracking information available for most of the options.
Do I have to pay customs fees?
Every country has its own customs laws. It is unlikely that small purchases generate duties. However, the customs authorities of some countries may apply customs duties to your shipment. You are responsible for paying these duties if they are applicable. Docover Oy does not account for possible costs incurred by customs. Before you place your order, please check with your national customs laws.